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Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Balkanposao platform, available at balkanposao.com and through the Balkan Posao mobile application for iOS and Android (the "Platform"), operated by:

SSC d.o.o. Rosulje 38 74264 Jelah Bosnia and Herzegovina ID number: 4218791850002

By registering an account or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. Description of Service

Balkanposao is a free online platform that connects job-seeking candidates with employers and recruitment agencies. The Platform enables you to create a professional profile, browse job listings, and communicate directly with potential employers.

Use of the Platform for candidates is entirely free of charge.

3. Eligibility

To use Balkanposao, you must:

• Be at least 18 years of age
• Be an individual seeking employment
• Provide accurate and truthful information when registering and completing your profile
• Not be prohibited from using the Platform under applicable law

4. Account Registration

4.1 Creating an account

To access the Platform, you must register using your email address. You are responsible for the accuracy of the information you provide and for keeping it up to date.

4.2 Account security

You are responsible for maintaining the confidentiality of your password. If you suspect unauthorised access to your account, contact us immediately at privacy@balkanposao.com. We are not liable for any loss arising from unauthorised use of your account.

4.3 One account per user

Each person may hold only one active account on the Platform.

5. Candidate Profile

5.1 Your responsibility

You are solely responsible for the content of your profile. The information you provide must be truthful, accurate and up to date. It is prohibited to provide false or misleading information regarding your education, work experience or qualifications.

5.2 Profile visibility

Your profile is not publicly accessible. It is visible exclusively to registered users, employers and agencies on the Platform and to SSC d.o.o. staff for the purpose of recruitment matching.

5.3 Profile photo

Your profile photo must show only you. It is prohibited to upload photos of other persons or photos containing inappropriate or offensive content.

5.4 Our right to remove content

We reserve the right to remove or suspend profiles that violate these Terms, contain false information, or otherwise harm users of the Platform or the reputation of SSC d.o.o.

6. Chat Communications

6.1 Communication rules

The Platform enables message exchange between users. You agree to use the chat exclusively for professional purposes related to job seeking. Sending unsolicited messages or content that is offensive, discriminatory or unlawful is prohibited.

6.2 File sharing

You may send files (e.g. a CV) directly to another user via chat. SSC d.o.o. does not permanently store those files and accepts no liability for the content of files exchanged between users.

6.3 Responsibility for communications

You are solely responsible for the content of messages and files you send via the Platform.

7. User Obligations

By using the Platform, you agree to:

• Provide accurate, truthful and complete information at all times
• Use the Platform solely for lawful job-seeking purposes
• Respect the privacy and rights of other users
• Not post content that is unlawful, offensive, discriminatory or false
• Not attempt to access Platform data through automated means
• Not create multiple accounts or impersonate any other person
• Not use the Platform to send unsolicited commercial communications

8. Intellectual Property

8.1 Platform ownership

The Platform, including its design, software, logos and all content we have created, is the exclusive property of SSC d.o.o. and is protected by intellectual property law. Copying, modifying or distributing any part of the Platform without our prior written permission is not permitted.

8.2 Your data

You retain ownership of all data you submit to the Platform. By submitting data, you grant SSC d.o.o. a non-exclusive, worldwide, royalty-free licence to store, display and process that data solely for the purpose of providing the Platform's services.

9. AI-Assisted Features

The Platform uses AI services to translate job listings and messages (DeepL, Anthropic) in order to facilitate communication between users who speak different languages. We do not guarantee the absolute accuracy of automatic translations. Your data is not used to train AI models.

10. Privacy and Data Protection

Your use of the Platform is subject to our Privacy Policy, available at balkanposao.com/privacy. The Privacy Policy is incorporated into these Terms by reference. By agreeing to these Terms, you also accept our Privacy Policy.

11. Disclaimer

11.1 No guarantee of employment

SSC d.o.o. does not guarantee that using the Platform will result in employment. The Platform is a tool for connecting candidates and employers — the final hiring decision rests solely with the employer.

11.2 Accuracy of listings

We endeavour to ensure the accuracy of published listings, but we accept no liability for inaccurate or outdated information provided by employers in their listings.

11.3 Limitation of liability

To the maximum extent permitted by applicable law, SSC d.o.o. shall not be liable for any indirect or consequential damages arising from the use of, or inability to use, the Platform.

12. Termination

12.1 Account deletion by the user

You may delete your account at any time through your account settings or by sending a request to privatnost@balkanposao.com. Following deletion, your data is processed in accordance with our Privacy Policy.

12.2 Suspension or termination by us

We may suspend or terminate your account without prior notice if you breach these Terms, provide false information, or use the Platform in a manner that harms other users or SSC d.o.o.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email and/or via a notification on the Platform. Your continued use of the Platform after notification constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Federation of Bosnia and Herzegovina. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts in Zenica.

15. Contact

For any questions regarding these Terms, please contact:

SSC d.o.o. Rosulje 38, 74264 Jelah, Bosnia and Herzegovina privacy@balkanposao.com